Frequently Asked Questions (FAQ)
What are your candles made of?
Our candles are handcrafted using premium soy wax, high-quality fragrance oils, and cotton or wooden wicks, depending on the design.
Are all your candles handmade?
Yes! Every Misty Flames candle is handcrafted in small batches with love and attention to detail.
Do you offer custom or bulk orders?
Yes! We create custom candles for birthdays, weddings, corporate gifting, festive hampers, and other special occasions. Simply contact us to discuss your requirements.
How long does shipping take?
Orders are usually processed within 2–4 business days. Delivery typically takes 3–7 business days, depending on your location.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders above ₹1,999 across India.
Can I return or exchange my order?
Returns or exchanges are accepted only if you receive a damaged or incorrect product. Please refer to our Return & Refund Policy for complete details.
Why does my candle look slightly different from the pictures?
Each Misty Flames candle is handcrafted, so slight variations in colour, texture, and finish are natural. These unique details make every piece one of a kind.
Do you accept custom orders?
Yes! We love creating custom candles for birthdays, weddings, festive gifting, corporate gifting, return favours, and other special occasions.
You can contact us through our Contact Us page, email us at mistyflamessofficial@gmail.com, or send us a DM on Instagram (@mistyflamesofficial) to discuss your ideas.
How can I contact Misty Flames?
You can reach us anytime at mistyflamessofficial@gmail.com or send us a message through our Contact Us page. We usually respond within 24–48 business hours.