Shipping Policy

Last Updated: 11-06-2026

This Shipping Policy explains how orders placed with Misty Flames are processed, packed, shipped, and delivered.

By placing an order through our website, Instagram, WhatsApp, or any official sales channel, you agree to the terms mentioned below.

1. Shipping Availability

We currently ship across India.

For international shipping requests, customers may contact us directly through email or Instagram. International orders may be accepted depending on product availability, shipping feasibility, and delivery location.

2. Order Processing Time

As our products are handcrafted and made with attention to detail, processing time is generally 3–5 business days after order confirmation.

Processing time may vary depending on:

  • Product availability
  • Customization requirements
  • Bulk order quantity
  • Packaging material availability
  • Festivals or high-demand periods
  • Production schedule

Custom and bulk orders may require additional preparation time.

3. Delivery Timeline

Estimated delivery timelines after dispatch:

  • Standard Shipping: Approximately 4–7 business days
  • Express Shipping (if available): Approximately 2–4 business days

Delivery timelines are estimates and not guaranteed delivery dates.

Delays may occur due to weather conditions, festivals, courier partner issues, strikes, operational delays, remote locations, or circumstances beyond our control.

4. Shipping Partners

We may ship orders through trusted courier partners such as Shiprocket, India Post, Delhivery, or other available courier services based on serviceability and operational convenience.

5. Shipping Charges

Shipping charges are calculated based on:

  • Order weight
  • Packaging requirements
  • Delivery location
  • Shipping method selected

Free shipping may be offered during promotional campaigns or special offers only.

6. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping details including:

  • Full name
  • Address
  • Landmark
  • PIN code
  • Active mobile number

Misty Flames will not be responsible for delays, failed deliveries, or additional shipping charges caused due to incorrect or incomplete customer information.

If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply.

7. Serviceability

Misty Flames reserves the right to decline or cancel orders if the delivery location is not serviceable by our courier partners.

8. Tracking Information

Once the order is dispatched, tracking details may be shared via email, WhatsApp, SMS, or any available communication channel.

Tracking updates depend on courier partner systems and may sometimes take time to reflect.

9. Damaged Package During Transit

We carefully package all products, but handmade candles and jars are delicate in nature.

If your order arrives damaged, customers must contact us within 24 hours of delivery with:

  • Order number
  • Photos/videos of the package
  • Photos/videos of the damaged product
  • Unboxing video (preferred)

Claims without sufficient proof or unboxing evidence may be rejected.

10. Contact Us

For shipping-related queries:

Email: mistyflamessofficial@gmail.com
Instagram: https://www.instagram.com/mistyflamesofficial