Return, Refund & Cancellation Policy

Last Updated: 11-06-2026

This Return, Refund & Cancellation Policy applies to all purchases made from Misty Flames through our website, Instagram, WhatsApp, or any official sales platform.

1. General Return Policy

Due to the handmade, fragile, scented, and made-to-order nature of our products, we generally do not accept returns once an order has been delivered.

Returns may only be considered in limited situations where:

  • The wrong product was delivered
  • The product arrived significantly damaged
  • There is a verified manufacturing defect

Approval of any return, refund, replacement, or store credit is completely at the discretion of Misty Flames.

2. Non-Returnable Products

The following items are generally non-returnable and non-refundable:

  • Used or burned candles
  • Opened wax melts or sachets
  • Personalized or customized products
  • Gift hampers after opening
  • Bulk or corporate orders
  • Discounted or sale items
  • Products damaged due to improper handling or storage
  • Products damaged after delivery

3. Reporting Damaged or Incorrect Products

If your order arrives damaged or incorrect, customers must contact us within 24 hours of delivery.

Please share:

  • Order number
  • Clear photos/videos of the product
  • Photos of outer packaging
  • Unboxing video (preferred)

Claims without sufficient proof may not be accepted.

4. Transit Damage

We carefully pack every order, however courier handling is beyond our control.

If a valid transit damage claim is approved after review, compensation may be provided in the form of:

  • Partial refund
  • Store credit
  • Replacement support
  • Replacement of damaged component (if feasible)

Any compensation provided will depend on the actual issue assessed by us.

5. Final Decision Rights

All decisions regarding returns, refunds, replacements, store credits, cancellations, or claims shall be made solely by Misty Flames and will be considered final.

6. Refund Exclusions

Shipping charges, handling charges, and convenience fees are non-refundable unless specifically approved by Misty Flames.

7. Refund Timeline

Approved refunds are generally processed within 5–7 business days.

The final credit timeline may depend on:

  • Bank processing
  • Payment gateway timelines
  • Original payment method

8. Order Cancellation

Orders may be cancelled within 12 hours of placing the order.

Cancellation requests after this period may not be accepted if:

  • Production has started
  • Packaging has been prepared
  • Materials have been sourced
  • Dispatch process has begun

Custom or personalized orders may not be eligible for cancellation once work has started.

9. Cancellation by Misty Flames

We reserve the right to cancel orders due to:

  • Product unavailability
  • Payment issues
  • Incorrect pricing
  • Address/serviceability issues
  • Suspected fraudulent activity
  • Operational limitations

If a prepaid order is cancelled by us, the refund will be initiated accordingly.

10. Contact Information

For return or refund-related queries:

Email: mistyflamessofficial@gmail.com
Instagram: https://www.instagram.com/mistyflamesofficial